Courtesy Policy

In order for everyone to get the very most out of their experience with us, we ask that you please familiarize yourself with our studio’s Courtesy Policy:

Pre-registration
Pre-registration is available starting one week before the day of the class, up to one hour before class starts. If you pre-register for class, you are guaranteed a spot provided you arrive at least 10 minutes in advance. After that, we may give your spot away to someone waiting on standby.
If you are unable to attend class, please cancel your reservation as early as possible. Doing this allows someone who is waitlisted to be confirmed in the class. You can cancel up to one hour before class starts with no penalty. We cannot guarantee that we will be able to pick up the phone or check our voicemail in time, so we recommend online cancellation.
In the 60 minutes leading up to class, you can still “late cancel” although your account will still be charged, but at least we can get a heads up that you won’t be attending and open the spot to someone else. You will not be charged any additional fees for “late cancels”.
Failing to cancel your reservation at all will result in a “no show” associated with a $20 penalty fee. However, if something beyond your control happens, please don’t hesitate to reach out and let us know and we will not charge the fee. Please note that “no show” fees apply to everyone, including members.

Waitlist
If the online pre-registration is full, you can still register for the waitlist. This is only available for online pre-registration. If someone cancels up to an hour before the class begins (when sign-in closes) the next person on the waitlist will be bumped in and should receive an email confirmation. Emails may come up to one hour before class begins, so please keep an eye on the email that you use to login to your account with us.

Walk-in spots
For our yoga classes, we always reserve some walk-in spots, which are available on a first come, first served basis. Due to space restrictions, however, we are unable to reserve walk-in spots for our other fitness classes.